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Redesigning Care Patterns and Measuring Clinical Impact – Featuring Holly Morganti of Omada Health

We talked with Holly Morganti, National VP of Jumbo Accounts and Consultant Relations at Omada Health, and how their virtual first care model is rewriting the playbook for chronic care management.

Redesigning Care Patterns and Measuring Clinical Impact – Featuring Holly Morganti of Omada Health

In the age of telehealth and virtual care, it's easy for patients to feel disconnected from their providers. Omada is changing this narrative by using data to redesign care patterns and measure clinical impact through one-on-one coaching and regular interactions instead of disconnected, episodic care. Omada integrates the expertise of dietitians, behavioral therapists, physical therapists, coaches, and others via digital tools that allow constant communication between members and their designated care team in order to better support the member as they work to manage chronic disease.

Here are some highlights from our conversation with Holly:

What is Member-Centered Care?

"Omada comes into play in chronic care by prioritizing the member. Essentially, our care plan is about putting that member at the center of everything that we do, being flexible to their life challenges, and helping them build personal relationships with a dedicated clinical care team that are human beings." 

"We work with the member based on the needs of that specific member. There are individuals who have multi chronic conditions, and that continuity of care is what the human-led approach that Omada does really allows that member to make great strides through their personal journey of improving their health and well."

Using Data to Make Health Differences

"Our care team develops a relationship with that member through data and insights, and then we're able to deliver personalized interventions for them that lead to really helping them change their behaviors and a change in mindset that they actually can accomplish the things that they need to do to understand their chronic conditions in a greater capacity and our data shows that it makes a difference in their health."

The "Gray Space" of Health Care

People see their providers, even with chronic conditions, maybe three to four times a year. They're seeing their provider for 15 minutes–that's what, about an hour a year? What happens when they leave the office right? The time between visits? We call it the gray space. People are left to their own devices to figure out how to take the information from their provider and manage it on a day-to-day basis, and they're challenged, right? We're all challenged with that. What do you do when you leave? Life gets in the way, and while we all have good intentions, being able to put ourselves first, remember what the doc told us without that support that time between visits, and trying to manage on your own–you're challenged. And that's where Omada comes in. That's why that human interaction really makes a difference because we get to know our members, our care teams get to know our members, and they help them along the way between that gray space and the time between visits."

Results by The Numbers

"We have over 24 peer-reviewed published studies on our outcomes and the impact of the work we're doing, and those outcomes obviously lead to cost savings. Not only for the individual but also for our over 1,700 clients. So, things like one-year average weight loss are down 5% for our pre-diabetes program, with 58% of those individuals shifting to a normal range of their A1C in our diabetes programs on average over a four-month period of time."

"Our research has shown a reduction by almost a percentage and a half, with 76% of our diabetes members actually achieving their A1C goals. We have outcomes like that for hypertension, and the functional improvement and the pain reduction is significant, and that's holistically when you look across our membership base."

Listen to the full discussion via the podcast player below or by clicking this link. If you'd like to connect with Omada, you can reach them via LinkedIn, Twittter, Facebook, Instagram, and at omadahealth.com.

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