About Central Bank
Headquartered in Houston, Texas, Central Bank is the longest-serving independent bank in Houston, dating back to 1956. It prides itself on being a community bank and is committed to the businesses and people who call the Bayou City home.
The History
Central Bank Houston has long invested in the financial and physical well-being of its employees, offering a competitive and comprehensive benefits package. However. as life has grown more expensive and employees face increasing day-to-day financial pressures, Central Bank sought to further enhance its benefits with an additional tool to support access to care.
So, they turned to Paytient — not as a replacement or correction, but as a way to add even more flexibility to an already robust benefits offering.
The Opportunity
With a strong foundation already in place, Central Bank saw Paytient as a way to proactively empower employees to manage out-of-pocket healthcare expenses whether it be a routine check-up, a dental procedure, or a surprise vet bill. The goal? Give their team more financial breathing room and make great care even more accessible, without adding stress to their HR department’s workload.
The Solution
With Paytient’s Health Payment Account (HPA), Central Bank employees have gained access to a fee-free, interest-free way to pay for health expenses over time, eliminating the need to dip into savings or delay care entirely. From routine doctor visits to surprise vet bills, employees can swipe their card and split the cost into budget-friendly payments, regardless of their chosen health plan.
The Implementation
“The easiest plan we’ve ever selected and implemented.”
That’s how Central Bank’s EVP of Human Resources, Shelby John Enderwitz, described the rollout. From contract to onboarding, the setup was seamless, and ongoing administration has been just as smooth. That meant less friction for HR and faster support for employees.
The Results
In just 6 months, employee engagement has been strong:
- 25% of eligible employees activated their Paytient card
- 57% of those activated have already used it for care
- 69% of active users have used their Paytient card more than once
The Impact
Enderwitz shared, “Our employees have been very appreciative of this benefit offering to help ease their financial stress. I highly recommend Paytient to anyone considering this benefit offering!”
Paytient has complemented Central Bank’s commitment to employee well-being by giving their team members more control and confidence when facing healthcare expenses. It’s an added layer of support that fits seamlessly into their already robust suite of benefits, and shows their people that the bank continues to show up for them as the cost of living rises.
Want to learn how you can support your employees like Central Bank? Visit paytient.com/employers now.
