For Jennifer and her family, healthcare costs have always been a delicate balancing act. With her high-deductible health plan (HDHP), the monthly savings made sense for their budget, but affording out-of-pocket costs was another story.
Fortunately, that all changed when Jennifer’s employer introduced Paytient. With it, she and her family are able to use the Paytient card to fill that gap. Jennifer noted, “If you need to have a down payment or something like that, and then the insurance gets billed, we're able to get started with the care because of the Paytient card.”
Jennifer first used her Health Payment Account (HPA) for non-veterinary care two years ago when she needed spinal surgery. Facing intense pain and a required down payment before the procedure could even be scheduled, she turned to Paytient.
“We were able to go ahead and get me in, rather than have me hanging out with massive amounts of pain for an extended period of time,” she shared. Having instant access to a flexible, interest-free way to pay meant Jennifer could prioritize her health without delay.
At first, Jennifer thought she’d only use Paytient for major medical costs. But later on, when her husband’s dentures broke, the couple found themselves in an impossible situation. The dentist told the couple, ‘You have to give me 50% upfront, or we’re not even going to do a cast.’”
Without hesitation, Jennifer reached for her Paytient card, covering the full amount on the spot. Because of that, the dentist rushed the order, ensuring her husband could return to work without missing a paycheck. She stated, “If he hadn’t gotten his teeth right away, he would have had to take off work. And we’re not the kind of family that can afford to do that.”
For Jennifer, Paytient isn’t just about convenience — it’s financial security.
A Benefit That Keeps Families Moving Forward
Before Paytient, every unexpected healthcare cost forced tough trade-offs.
As Jennifer said, “This picks up the slack. It takes the worry out of, ‘Do I need two tires on my car, or can I go to the dentist and get the care I need?’” Now, gas, groceries, and medical care don’t have to compete for space in her family’s budget. This benefit is game-changing for Jennifer — so much so that it’s reshaping her long-term career plans.
“Without Paytient, it's between gas and groceries or medical care. I have been with my company for 26 years, and this is the first time we've had a benefit like this. As soon as it was announced, I was very excited and signed up for it right away. After 26 years, I am ready to stay another... well, I'm not going to stay another 26 years, but I will retire there because of the benefits they are starting to offer us now.”
Jennifer’s story proves that affordable healthcare isn’t just about coverage — it’s about access. And with Paytient, families like hers can get the care they need, when they need it, without financial strain.
Watch Jennifer's story .
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