Paytient Plan Terms
Revised November 04, 2025
By signing up for a trial or other subscription on Paytient’s website (a “Paytient Plan”), you agree to these Paytient Plan Terms and acknowledge that they include the Employer Subscription Terms and Conditions, as well as the Paytient Privacy Notice.
1. Order Form.
You agree that the “Order Form” referenced in the Employer Subscription Terms and Conditions shall be the Order Form below.
Day Services Begin (“Effective Date”):
Date that the Employer begins using the Paytient Platform.
Employer:
As indicated by customer during Paytient Plan signup.
Paytient:
Paytient Technologies, Inc.,
3601 Endeavor Ave,
Suite 109,
Columbia, Missouri 65201
Employer Notice Information:
As indicated by customer during Paytient Plan signup.
Paytient Notice Information:
Legal@Paytient.com
Covered Population:
As indicated by customer during Paytient Plan signup.
Custom Program Elements:
As indicated during Paytient Plan signup.
Payroll Deduction Enabled as a Repayment Method?:
No
Employer Notice Information:
Paytient Technologies, Inc.,
3601 Endeavor Ave,
Suite 109,
Columbia, Missouri 65201
Employer Notice Information:
As indicated by customer during Paytient Plan signup.
Eligible Expenses:
As indicated during Paytient Plan signup.
Credit Limit:
As indicated during Paytient Plan signup.
Fees:
$X.XX per eligible employee per month (“PEPM”) and/or flat platform fee, as indicated during Paytient Plan signup.
Payment:
Fees are due starting on the date indicated during Paytient Plan signup and continuing for the remainder of the Term.
Initial Term:
As indicated during Paytient Plan signup.
The Employer Subscription Agreement shall consist of this Order Form and the Employer Subscription Terms and Conditions (available here: https://www.paytient.com/ESA-terms) (together, the “Agreement”). The Order Form shall be subject in all respects to such Terms and Conditions and, in the event of a conflict, the Order Form will govern. All capitalized terms used herein shall have the meanings set forth in the Order Form and in the ESA Terms and Conditions. Paytient and Employer (collectively, the “Parties,” and each, a “Party”) have caused their duly authorized representatives to execute this Agreement, and this Agreement shall be effective as of the Effective Date.
2. Definitions.
To the extent used in these Paytient Plan Terms, all defined terms shall have the meaning given to them in the Employer Subscription Terms and Conditions.
3. Payment and Subscriptions
a) Recurring Subscriptions. If you purchase a recurring subscription to use Paytient (“Recurring Subscription”), the subscription will be continuous for the subscription period and will automatically renew for another subscription period until canceled. You authorize Paytient to automatically charge your designated payment method at the beginning of each subscription period for the then-current price of your Recurring Subscription, along with any applicable taxes and fees specified. If we are not able to charge your payment method for your Recurring Subscription, you remain responsible for any uncollected amounts and we reserve the right to cease providing the Platform at the conclusion of the subscription period for which we have received payment.
b) Cancellation. You must cancel your Recurring Subscription at least 24 hours before the end of your current subscription period to avoid being charged for the next subscription period. If you purchased your Recurring Subscription via Paytient.com, you can cancel at accountsupport@paytient.com. If you purchased your Recurring Subscription through a third-party, like an app store, you must cancel the renewal directly with that third-party. View our support page or contact us by email at support@paytient.com if you need assistance with canceling a Recurring Subscription. If you cancel, you are not entitled to a refund for the fees you already paid, but, subject to these Terms, you will continue to receive access to Paytient Platform until the end of your current subscription period.
c) Changes. We may make changes to your Recurring Subscription, including price changes. We will communicate material changes to your Recurring Subscription, including any changes to the price, in advance to the email address associated with your account. If you do not agree to those changes, you can cancel your subscription in accordance with these terms.
d) Trial Period. Paytient may offer employers who are considering Paytient the ability to trial some components of the Paytient Platform for a limited time (“Trial Period”) without charge. These terms apply to the Trial Period. Paytient may, at its discretion, end or extend the Trial Period at any time.
e) Promotional Offers Converting to Recurring Subscriptions. Your company may be offered a promotional offer in connection with a Recurring Subscription, such as a trial period or initial discount (each a “Promotional Offer”). Additional terms specific to each Promotional Offer we offer will be as described in the particular offer (“Offer Terms”). Your company must meet all eligibility requirements stated in these terms and the Offer Terms to enroll in a Promotional Offer. Unless stated otherwise in the Offer Terms, Promotional Offers are only for new customers who have not previously subscribed to Paytient. If the Offer Terms state that an offer is available only to past subscribers, your company must have been a subscriber to Paytient and allowed your subscription to expire before the date stated in the Offer Terms. Paytient reserves the right, in its discretion, to determine your Promotional Offer eligibility, and to modify or cancel a Promotional Offer at any time. Promotional Offers may only be claimed through Paytient.com by any advertised expiration date. Your company must provide a valid payment method accepted by us to enroll in a Promotional Offer unless otherwise stated in the Offer Terms. Once your company’s promotional period ends, you authorize Paytient to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with these terms at least 24 hours prior to the end of the promotional period.
f) Payment Method. If you purchase a subscription, you must provide an accurate and up-to-date payment method acceptable by us. You authorize Paytient to charge any purchase to your designated payment method, including the then-current price plus any applicable taxes and fees specified. No transaction is binding on Paytient until accepted and confirmed by Paytient. We may update your stored payment method using information provided by our payment service providers. Following any update, you authorize us to continue to charge the applicable payment method(s). You are responsible for any additional charges that your payment method provider charges.
g) Cancellations and Disputes. If you have any concerns regarding any transactions with Paytient, you must raise them with us first and not cancel or reverse charges through your payment method provider unless you have made a reasonable attempt to resolve the matter directly with us or otherwise as provided by applicable law. Paytient reserves the right to verify your identity or request more information in connection with your purchases, and not to process or to cancel purchase requests, including if we suspect fraud or if your payment method is declined.
h) Refunds. You will not have the right to receive a refund for any amounts paid to us unless otherwise required by applicable law.
i) Future Functionality. Your purchases are not contingent on the delivery of any current or future functionality, content, or features, or dependent on any oral or written public comments made by Paytient regarding such functionality or features.
4. Additional Terms.
a) Liability. IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, EXCEED THE TOTAL FEES OWED BY EMPLOYER UNDER THIS AGREEMENT IN THE ONE (1) YEAR PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. TO THE EXTENT OF A CONFLICT BETWEEN THIS PROVISION AND ANY OTHER LIABILITY PROVISION AGREED TO BETWEEN THE PARTIES, THIS PROVISION SHALL CONTROL.
b) Warranty Disclaimer. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND PAYTIENT HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. PAYTIENT MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET EMPLOYER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE.