Unlock a world of healthier possibilities with the Paytient card.
Paytient is the leading provider of Health Payment Accounts, offered at no cost to eligible members in partnership with Northwest Texas Healthcare System.
Discover the different ways Paytient opens the door to care and split payments to fit your budget.1
On your terms
All the perks. None of the pain.
Let's get started!
Paytient is available to you thanks to Northwest Texas Healthcare System.
No worries
Care paid your way.
Continue contributing to your HSA and let that Triple Tax Advantage work for you. You can take advantage of all of your options when it comes to paying for health care with the Paytient card.
Turn an unexpected out-of-pocket care expense into a planned, and affordable, repayment option — for free. Finally, health care is back on your terms!
Our Support Team is just a tap away. In-App support is available if you ever have a question, concern, or need to make a change.
Get ready to swipe
Where can I use my Paytient card?
Medical
You can create interest-free payment plans for you and your family's medical expenses when you receive care when you pay with Paytient.
Mental Health
Whether you’re meeting with a therapist online or in-person, you can use Paytient to pay for your visits.
NWTHS Providers
5701 Time Square Boulevard
Suite 240, Amarillo, TX 79119
2213 S. Georgia Street
Amarillo, TX 79109
1200 Wallace Boulevard
Amarillo, TX 79106
1301 South Coulter, Suite 110
Amarillo, TX 79106
1301 South Coulter, Suite 103
Amarillo TX, 79106
(Vascular Surgery, Thoracic Surgery)
1301 South Coulter, Suite 200
Amarillo, TX 79106
(Orthopedic Hand Surgery,Otolaryngology, Neurosurgery)
3501 S Soncy Road, Suite 104
Amarillo, TX 79119
1411 Amarillo Boulevard East
Amarillo, TX 79107
1900 SE 34th Avenue
Amarillo, TX 79118
1411 Amarillo Boulevard East
Amarillo, TX 79107
(Opening Soon)
5601 I-40, Suite 100
Amarillo, TX 79106
1301 South Coulter, Suite 200
Amarillo, TX 79106
104 N Bryan Street
Borger, TX 79007
2001 South Coulter, Suite 2001
Amarillo, TX 79106
301 N. 23rd Street, Suite C
Canyon, TX 79015
1501 South Coulter
Amarillo, TX 79106
7200 SW 45th, Unit 14
Amarillo, TX 79109
8960 Hillside Road
Amarillo, TX 79119
4121 S. Georgia Street
Amarillo, TX 79110
3501 Soncy Road, Suite 118
Amarillo, TX 79119
1501 South Coulter
Amarillo, TX 79106
A benefit you and your team will love
FAQs
Get answers to common (but key) questions about Paytient.
Who is eligible for Paytient?
Paytient is a benefit you can use if your employer or health plan sponsor it. Your Paytient membership is tied to your job or health plan, so if your employment or health plan coverage ends, so does your access to Paytient. But remember, if you still owe money on your Paytient card, you'll need to pay it back, even if you're no longer employed or enrolled in the sponsored health plan.
Where can I use Paytient?
Your Paytient card can be used to pay for medical care at your preferred LCMC Health locations, including Children's Hospital New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, West Jefferson Medical Center, East Jefferson General Hospital, and any LCMC Health Urgent Care. Additionally, you can use your Paytient card to pay for pharmacy, dental, vision, and veterinary care at the provider of your choice.
Please note that merchants self-select the category in which transactions will be listed and some merchants may be owned by other companies, therefore the transactions may not be categorized as a medical expense as you might expect. If your card is unexpectedly declined, contact Paytient customer support.
Can I use Paytient to pay for previous medical bills?
Yes! As long as the bill associated with your LCMC Health Plan is still owed to the provider and not collected by a different party.
Do I have to connect a bank account?
The default method of repayment for your Paytient plan is payroll deduction. You can choose to connect a bank account, debit, credit, or HSA/FSA account within the Paytient app to make additional payments toward any of your open repayment plans.
Can I use this for my family/dependents?
The Paytient card1 covers care costs for members as well as their loved ones and pets.
How do I use the virtual Paytient card?
Simply tap the purple card in the Paytient app to view your card information. You can then use this number for qualifying transactions or input the information into your healthcare provider’s payment system.
When do I get a physical Paytient card?
Your physical card will arrive at the address on file with your employer within 7-10 business days after you have created your account. In the meantime, your virtual card can be accessed immediately within your account. You also have the ability to add this card to your smartphone's digital wallet for use at medical facilities and pharmacies that accept digital forms of payment (i.e. Apple Pay, Samsung Pay).
Because your virtual and physical cards will have different numbers, your physical card will need to be activated once it arrives.
How do I activate my Paytient card?
Once your physical card arrives, you'll text the last four digits of your card from your phone to 573-269-3836 to activate! You can also activate your Paytient card within the app by swiping to the white card on your home screen. Once you see that card, press and hold, and then enter the last four digits of your card number.
Can I use my Paytient card at an ATM?
No, you can’t use your Paytient card at an ATM to withdraw cash. Attempting to use your card at an ATM may impact your access to Paytient and could result in account closure. Log in to see the categories for which your card has been approved, or reach out to our customer support team for help.
How do I report a problem with a transaction?
You can reach us by chat or phone every day between 8 a.m. and 8 p.m. CST. Or you can email us anytime! We take account security very seriously. So if you see a charge you don’t recognize or have any other concerns about transactions to your Paytient account, please contact our Member Support Team.
