While your dashboard allows you to see employee healthcare expenses and amounts and when/if employees make payments, you are not responsible for employees’ unpaid balances or delinquent accounts.

Paytient gives people the power to say “yes” to the care they need or want—with confidence, and without delay or worry. While seamless to implement, Paytient is a platform, not just a card. Every tap not only unlocks care, but generates data that can be leveraged to continuously improve benefits and outcomes. Employers and employees consistently report excellent experiences with Paytient, as reflected in our net promoter score and thousands of five-star reviews on TrustPilot. And with Paytient, everyone in the healthcare system benefits—the result is proactive care, paid providers, smarter plan spend, lower costs, and healthier members. We’re building the Better Care Economy, and you can be part of it.

Paytient Health Payment Accounts (HPAs) supplement and protect existing HSA/FSA funds. Paytient ensures financial flexibility by allowing members to make the most of their tax-advantaged accounts. Members can leverage their HPA to afford care in excess of their FSA funds, to pay for care before they have accrued sufficient HSA balances, and to avoid spending down their HSA funds. An HPA also addresses care costs not covered by FSA or HSAs.

You can offer Paytient Health Payment Accounts (HPAs) that can be used to cover medical, dental, vision, pharmacy, and/or veterinary expenses at both in-network and out-of-network providers. Paytient HPA cards work at any provider that accepts Visa as long as the merchant’s MCC code is in a covered category (e.g., medical, dental).

Rarely, a provider might be owned by another company with a different MCC code that isn’t included in the program. In those cases, employees can reach out to our customer support team for help. 

Nothing. Employers pay a simple subscription to make HPAs available to their employees.