Paytient is a benefit you can use if your employer or health plan sponsor it. Your Paytient membership is tied to your job or health plan, so if your employment or health plan coverage ends, so does your access to Paytient. But remember, if you still owe money on your Paytient card, you'll need to pay it back, even if you're no longer employed or enrolled in the sponsored health plan.

Yes! You can use Paytient for an old or new healthcare bill still owed to the provider, as long as it is not being collected by a different party.

The default method of repayment for your Paytient plan is payroll deduction. You can choose to connect a bank account, debit, credit, or HSA/FSA account⁴ within the Paytient app to make one-time payments toward any of your open repayment plans. Our support team can also take payments over the phone and chat.

The Paytient card¹ covers care costs for members as well as their loved ones.

Simply tap the purple card in the Paytient app to view your card information. You can then use this number for qualifying transactions or input the information into your healthcare provider’s payment system.

Your physical card will arrive at the address on file with your employer within 7-10 business days after you have created your account. In the meantime, your virtual card can be accessed immediately within your account. You also have the ability to add this card to your smartphone's digital wallet for use at medical facilities and pharmacies that accept digital forms of payment (i.e. Apple Pay, Samsung Pay).

Once your physical card arrives, you'll text the last four digits of your card from your phone to 573-269-3836 to activate! You can also activate your Paytient card within the app by swiping to the white card on your home screen. Once you see that card, press and hold, and then enter the last four digits of your card.

No, you can’t use your Paytient card at an ATM to withdraw cash. Attempting to use your card at an ATM may impact your access to Paytient and could result in account closure. Log in to see the categories for which your card has been approved, or reach out to our customer support team for help.

You can reach us by chat or phone every day between 8 a.m. and 8 p.m. CST. Or you can email us anytime! We take account security very seriously. So if you see a charge you don’t recognize or have any other concerns about transactions to your Paytient account, please contact our Member Support Team.