For a retail and services franchise running on tight margins, every dollar spent has to pull its weight. And Paytient delivered. In 2025, 11.3% of eligible employees used Paytient to cover out-of-pocket costs across medical, pharmacy, dental, vision, and veterinary care – with pharmacy (52%) and medical (20%) accounting for the lion’s share of the $220K+ in spend facilitated that year.
That utilization rate tells a clear story: employees got care they otherwise might have skipped or delayed. And when people stop deferring care, the health plan stops absorbing the cost of conditions that worsen in the waiting. In 2025, the result was $146,000+ in estimated direct health plan savings — and a 4:1 ROI relative to program cost. The franchise also breaks even on the program within three months, every year.
