A healthier way to pay for your medical and pharmacy care.

Paytient is a Health Payment Account (HPA) that turns medical and pharmacy expenses into interest-free payment plans. Paytient is available to Anthem Healthkeepers Individual and Family Plan members in Virginia.

Paytient is a benefit you can use if your employer or health plan sponsor it. Your Paytient membership is tied to your job or health plan, so if your employment or health plan coverage ends, so does your access to Paytient. But remember, if you still owe money on your Paytient card, you'll need to pay it back, even if you're no longer employed or enrolled in the sponsored health plan.

Say you visit an ENT for a sinus infection that won’t go away, and you leave with a $70 bill. The Paytient card can split that charge into 10 payments of $7 — or five payments of $14. You pick the interest-free payment plan that fits your budget.

Your Paytient card can be used for medical and pharmacy expenses at in-network and out-of-network providers. The Paytient card works at most pharmacy or medical providers that accept Visa!*

Yes. You can use Paytient for medical or pharmacy bills still owed to providers, as long as they are not being collected by a different party.

Sure! Paytient works for you and your loved ones.

Member credit lines vary if you have covered dependents.
• Policyholders with no covered spouse or dependent receive a $1,000 line of credit.
• Policyholders with a covered spouse or dependent receive a $2,000 line of credit.

Paytient does not check credit. We do ask users to self-report income and expenses during onboarding to comply with federal and state lending regulations, but we will never pull your credit score.

You can connect a bank account, debit card, or credit card within the Paytient app to make payments toward your open repayment plans. Our support team can also take payments or adjust payment plans. Simply contact them via in-app chat or by sending an email to hello@paytient.com.

Yes, really. You will never be charged interest or fees when financing your medical or pharmacy expenses with Paytient.

Simply tap the purple card in the Paytient app to view your card information. You can then use this number online for qualifying transactions or input the information into your healthcare provider’s payment system.

Your physical card will arrive at the address on file within 7-10 business days after you have created your account. In the meantime, your virtual card can be accessed immediately within your account.

Once your physical card arrives, you'll text the last four digits of your card from your phone to 573-269-3836 to activate! You can also activate your Paytient card within the app by swiping to the white card on your home screen. Once you see that card, press and hold, and then enter the last four digits of your card.

You can reach us by chat or phone every day between 8 a.m. and 8 p.m. CST. Or you can email us anytime! We take account security very seriously. So if you see a charge you don’t recognize or have any other concerns about transactions to your Paytient account, please contact our Member Support Team.